Measuring What Matters to Clients: Using Key Predictive Indicators is released by Wiley & Sons.
Baker’s been thinking hard again and we are the beneficiaries. In his latest book, he discusses the types of measurements professional service firms should avoid like the plague (and why) and what measurements PSFs should focus on instead. This book is a must read for anyone interested in running a superior practice or business.
To obtain VeraSage’s 15% discount on the book purchase, see Buy Ron’s Books.