How to reply to a professional who gives you a rate

Friend of VeraSage, Jim Hart, and I traded a few messages on Facebook today. During one of the exchanges we had this conversation:

Jim: Buddy… this world is still upside down.

Ed: How so?

Jim: I am trying to engage a lawyer. I met with her yesterday and she gave me a “rate.” Because I thought you would enjoy that I am standing on premise, here is my response:

Ed: Do tell.

Jim: Hi NameWithheld:

I’m hoping we can work together. I have been consulting for many years. I don’t charge by the hour. As a corollary to that, I also don’t pay by the hour. You see, I’m paying for your knowledge and expertise; not your effort.

That said, my hope would be that we could meet, agree on a scope of work and you could give me a price for that expertise.

Let me know if that would be acceptable.

So far, there has been no reply. I think that this is fantastic response to the professional who tosses out a rate. If you are a potential customer of a professional firm who has just quoted you a rate, go ahead and try a version of the above reply. Alternatively, you could just go to the VeraSage List.

Episode #45 Preview – Interview with Brad Smith

Ed and Ron will interview Brad Smith, Global EVP of Customer Experience at Sage.
Brad is responsible for developing all aspects of the Sage customer experience, from product design to the invoice experience and all points in between. He has nearly 20 years of leadership in web consumer, enterprise software, and communication service provider industries. Brad is on the board of the Consortium for Service Innovation and loves talking about customer experience.