Free 8 Hour Webcast: Measure What Matters to Customers

Eff'ing DebateInterviews, Videos &am...Knowledge Workers

Feb 14

On Friday, February 12, I conducted an 8-hour CPE course for the California CPA Education Foundation: Measure What Matters to Customers: Using Key Predictive Indicators.There were approximately 25 people in the live audience, and for the first time (for me), it was Webcast to approximately 65 people.This course explains:

The essential and critical difference between efficiency and effectiveness.
The Business of the Past versus The Business of the Future—a new business model.
The difference between a performance and predictive indicator.
How to establish KPIs for your business.
KPIs for knowledge workers.
Other interesting issues raised by the audience.

The Foundation Team did a wonderful job handling the technology, and moderating the questions from the Webcast audience. Since we show video clips, it has always been a challenge to pull off a Webcast, but this went smoothly.You can view the entire program here. (Be sure to fast forward through the lunch hour, as they keep the camera rolling).I hope you find it valuable and thought provoking.And as always, any and all feedback is more than welcome.